Privacy & Security

Kelaghor's Privacy Policy

Your personal information matters to us. This Privacy Policy explains in detail how Kelaghor collects, uses, and protects your data.

Last Updated: January 2026
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Data Secured Not Shared with Third Parties
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Why Your Data Is Safe With Us

Kelaghor follows world-class technology and policies to protect your privacy.

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Encrypted Data Storage

All your personal data is stored with AES-256 encryption. No unauthorized party can access this information.

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Not Sold to Third Parties

Kelaghor never sells your personal data or shares it with advertising companies.

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Limited Data Collection

We only collect the information necessary to operate our services. No unnecessary data is stored.

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Right to Erasure

You can request deletion of your personal data at any time. We will complete the process within 30 days.

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Cookie Controls

You decide which cookies to accept. You can disable cookies at any time through your browser settings.

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Policy Change Notifications

You will be notified by email of any changes to the Privacy Policy. No changes will take effect without your knowledge.

Kelaghor treats your privacy as its highest priority. This privacy policy explains what data we collect, why we collect it, and how we keep it secure. By using the platform, you are considered to have agreed to this policy.

1Introduction

Kelaghor is a trusted online gaming and Sports Betting platform. We believe privacy is a fundamental right for every user. This privacy policy has been written in plain language with our Bangladeshi users in mind.

By registering with Kelaghor, you agree to this Privacy Policy. We use internationally recognized technologies and practices to keep your data safe — our goal is for you to enjoy Kelaghor with complete peace of mind.

This Privacy Policy is updated regularly. The latest version will always be available on this page. You will be notified at your registered email address of any changes.

2Data Collection

Kelaghor only collects data that is necessary to provide our services. We do not request or retain any unnecessary information. Details on the types of data collected are provided below:

Information You Provide Directly

When you register on Kelaghor or use our services, the following information is collected:

Data Type Purpose Mandatory
Full Name Account Identity & Verification Yes
Mobile Number OTP Verification & Communication Yes
Email Address Notifications & Account Recovery Yes
Date of Birth Age Verification (18+) Yes
National ID Number KYC Verification For Withdrawals
Payment Information Transaction Processing Yes

Automatically Collected Information

Certain data is collected automatically while you use Kelaghor:

  • IP Address & Device Information
  • Browser type and operating system
  • Platform activity logs (game history, transactions)
  • Session duration and page visit data
  • Cookies & Local Storage Data

We never store your full bank card number or CVV. Payment details are processed directly through the payment gateway.

3Data Usage

Kelaghor uses the information we collect solely for specified purposes. We never misuse your data.

  • Account Management: To secure your registration, login, and account.
  • Transaction Processing: For processing deposits, withdrawals, and bonuses.
  • Customer Support: To resolve your issues and provide support.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligation: For reporting required by regulatory authorities.
  • Service Improvement: Used for analytics to improve your experience.
  • Contact: To send you important updates and promotions (with your permission).

You can unsubscribe from marketing emails or SMS at any time. However, essential account-related notifications cannot be turned off.

4Data Retention

Kelaghor stores your data on secure servers that operate in compliance with international security standards.

Your data is retained for as long as your account remains active. After account closure, data is generally kept for up to 5 years as required by law, then securely deleted.

Gaming logs and transaction history may be retained for an extended period in accordance with regulatory requirements. Once the retention period ends, the data is permanently deleted.

5Data Sharing

Kelaghor never sells your personal data to third parties. However, limited data may be shared in certain specific circumstances:

  • Payment Processors: To process transactions (bKash, Nagad, Rocket) — only the necessary information.
  • Identity Verification Services: With licensed verification agencies for the KYC process.
  • Legal Obligation: When required by a court order or a regulatory authority's request.
  • Fraud Prevention: With relevant authorities in investigations of money laundering or cybercrime.

Before sharing data with third parties, their privacy policies and security practices are reviewed. They are also contractually bound to protect your information.

6Cookie Policy

Kelaghor uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

  • Essential Cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning correctly.
  • Functional Cookies: Remembers your preferences, such as language and theme settings.
  • Analytics Cookies: Used to understand website usage. No personal information is recorded.
  • Marketing Cookies: To show you relevant offers. Not used without your consent.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.

7Your Rights

Kelaghor respects all of your privacy rights. Your key rights are outlined below:

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Right to Know

You have the right to know what personal data we hold about you.

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Right to Rectification

You can request corrections to any inaccurate information.

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Right to Erasure

You can request that your personal data be deleted.

Right to Restrict Processing

Request that your information not be used for specific purposes.

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Right to Portability

Export your data in a specified format.

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Right to Object

Object to the use of your data for marketing communications or analytics.

To exercise any of these rights, please support@kelaghor.wsEmail us at. We will respond within 30 days.

8Children's Privacy

Kelaghor is strictly an 18+ platform. We do not and will not collect any data from individuals under the age of 18.

If we become aware that a minor has provided their information, that data will be deleted immediately and the account will be closed. If a parent or guardian suspects their child has registered, please contact us right away.

9Security Measures

Kelaghor uses industry-standard security technologies to protect your data:

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): OTP verification for an extra layer of security.
  • Firewall Protection: Advanced firewall systems block unauthorized access.
  • Regular Security Audits: Regular audits conducted by independent security experts.
  • Data Minimization: Only necessary data is collected and stored.
  • Access Control: Only authorized personnel can access the information they need.

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

10Third-Party Services

Kelaghor uses certain third-party services that help operate the platform. These services have their own privacy policies.

  • Payment Gateway: bKash, Nagad, Rocket — each follows their own security protocols.
  • Game Software Providers: Licensed gaming companies that comply with international standards.
  • Web Analytics:Anonymous data analytics — no personal information is used.

Kelaghor is not responsible if any third-party service fails to protect your information. That said, we always work with trusted, licensed partners.

11Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

Email: support@kelaghor.ws
Response Time: Within 72 Hours
Live Chat: Available 24/7

For any privacy-related complaints, please contact our customer support first. If the issue remains unresolved, you have the right to escalate your complaint to the relevant regulatory authority.

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Your Data Is Secure — Join Now

Your privacy is fully protected at Kelaghor. Register today and enjoy gaming in a safe, secure environment.

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